- about the HCJ
- RUN at the HCJ
- GOGO at the HCJ
about the HCJ
Recently, 2023 Hotel & Catering Japan (HCJ) in Tokyo, Japan, Tokyo Ariake International Convention and Exhibition Center, the exhibition held from February 7 to 10, 2023, the exhibition attracted more than 700 exhibitors from around the world to participate in the exhibition, the number of visitors more than 50,000 people.
As one of the world’s most professional hospitality trade fairs, HCJ has developed into one of the largest and most professional hospitality trade fairs in Japan since it was held in 1973, providing exhibitors and visitors with the best place to expand business opportunities and greatly promoting the development of the hospitality equipment industry and related trade.
about RUN
Five Japanese local hotel supplier enterprises together with a variety of YUNJI robots appeared in the In the four-day HCJ exhibition, to show the intelligent service as the characteristics of China’s service robot products competitiveness.
YUNJI robot, “RUN” appeared in the exhibition area, displaying delivery, leading, welcoming, information publicity and other services, conveying to the participants “RUN” in the hotel and other scenarios, “RUN” can take the elevator independently, avoid obstacles flexibly, recharge automatically, create intelligent maps, and make phone calls automatically, and other application strengths.
Since the first was inducted in one hotel in 2016, RUN has been gradually moving to various countries and regions, its practicality has been widely explored and applied to help hotels release manpower and accomplish some more warm and valuable services, solving the pain point of obtaining the required items without leaving room for the quests and taking into account the privacy needs of the guests. It also improves the efficiency and experience of guest services.
about GOGO
Another robot, “GOGO”, which was frequently seen inside and outside the exhibition areas of HCJ, joined hands with Japanese cooperative supplier partners to serve as a “waiter” leading the way, announcing the parade, and delivering drinking water. This time, Yunji “GOGO”, who was working with the Japanese cooperative partner, acted as a “waiter” leading the way, broadcast and cruise, delivering drinking water and other “waiter” roles, and was noticed and praised by the Japanese media and participants.
As a product favored by global customers in recent years, the YUNJI dual-cabin delivery robot GOGO has both intelligent identification of items and automatic opening and closing of the cabin door, realizing zero contact in the whole process from “delivery” to “pickup”, and with ultraviolet lamps built in the upper and lower cabins, one trip to deliver the items will be completed. 99.9% sterilization rate, speeding up the hygiene and safety for the hotel, improving the satisfaction of the residents, improving the recruitment difficulties of the Japanese lodging industry, improving the efficiency of the service, and taking into account the function of front-end data collection, real-time monitoring and uploading of the scene variable information, providing first-line data support for the industry’s digitalization and systematic operation and management.
The four days of the exhibition were crowded and the number of attendees visiting the event increased day by day, confirming the reality that Japan’s tourism industry is set to peak in a short period of time following the reopening of the country’s tourism policy, and that hotel occupancy rates are set to increase at a rapid rate as the number of tourists grows. However, hotels are facing a serious shortage of staff due to the double impact of Japan’s aging population and the aftermath of the epidemic. As a result, many hotels in Japan have introduced digital means to alleviate the problem of labor shortage, in order to enhance the competitiveness of the industry and operational efficiency.
At present, YUNJI robots “RUN” and “GOGO” have already played a role in the service scene of the global hospitality industry, becoming an indispensable link in the reconstruction of the service process of hotels, and realizing digitalization through the “hardware + software” approach. By means of “hardware + software”, it realizes the closed loop of digital service process – starting from the user demand, it realizes the digitization of task assignment and reduces the lengthy process; it can bear more than 90% of the delivery work more quickly, and improves the work efficiency and employee satisfaction in the hospitality industry and reduces the management/labor/financial cost at the same time.
