- 2023 Hotel Lodging & Catering Industry Digital Development Summit
- Hotel GPT Won the “Hotel AI Model” Innovation Award
- from Service Robot to Robot Service
2023 Hotel Lodging & Catering Industry Digital Development Summit
On October 27, 2023, “2023 Hotel Lodging & Catering Industry Digital Development Summit” was successfully held in Ningbo, hosted by China Hotel Association’s Hotel Digitization Committee, with more than 200 hotel groups, representatives of digital enterprises and experts from industry and research participating in the meeting, to carry out thematic sharing, roundtable discussion and exploration of the application of digitization in the hotel lodging and catering industry. The summit was held in Ningbo, China.
Hotel GPT Won the “Hotel AI Model” Innovation Award
As a co-organizer, YUNJI attended the event and made a keynote speech. At the same time, YUNJI brought its big model product “Hotel GPT” to share its experience with the big model of “Digital Store Manager” of Rujia, “Tonghui” of Zonghui Technology, and the big model of “Miaoyan” of Yihui Technology, and “Maipoint AI Assistant” of DaMaipoint was jointly held with these five enterprises at the press conference of “Hotel AI Big Model”. The press conference of “Hotel AI Big Model” was highly concerned by industry colleagues.
As one of the important achievements of YUNJI in the field of big model research, Hotel GPT, a self-developed vertical GPT for hotel operation and robotics application, won the innovation award of “Hotel AI Big Model” in China’s hotel and accommodation industry.
“Hotel GPT can enhance the intelligence, practicality and experience of the robot, and improve the efficiency of the development, deployment and after-sales service of the robot product itself. It can also use the various SOPs of the hotel as an external knowledge base, and bring smarter AI waiters, AI trainers, AI clerks, AI security guards, and other positions into the hotel service scenarios, so as to reduce costs, improve quality, and increase efficiency for the hotel.
from Service Robot to Robot Service
Li Quanyin, CPO of YUNJI, shared the thinking of robots in the hotel industry at the meeting. He said: “The essence of the robot is service, YUNJI plowing hotel scene, and constantly improve the robot perception and cognitive ability, to meet the needs of guests high-quality service demand and hotel high-quality service needs. Launched a new generation of multi-functional service robot UP has used GPT technology, combined with the hotel stay in the digital solution HDOS2.0, to realize the iteration from ‘service robot’ to ‘robot service’, to help hotels improve user experience and management efficiency, to bring the hotel digital service. management efficiency, bringing more imagination to hotel digital services.”
Multi-functional split robot UP highlights “a multi-functional, time-sharing reuse”. On the one hand, on the basis of the original delivery robot can be added to cleaning, cruising, disinfection, spraying and other functions; on the other hand, the realization of 7 * 24 hours time-sharing, division of labor use, improve the frequency of use of the robot.
The hotel only needs to purchase 1 robot UP chassis, with the required cabin, you can let the robot to complete the designated tasks. For example: 7:00-9:00 can let the robot send breakfast/collect cutlery, 9:00-11:00 for guest room linen, 11:00-14:00 for takeaway, 15:00-17:00 for public area cleaning, 22:00-24:00 for guest delivery, etc., according to the needs of different times, let the robot collaborate to complete the task.
As the “fourth space” for human survival and development, the future hotel will not only provide users with impeccable basic services, appropriate standard services, but also customized services beyond expectations, in which the digital service platform HDOS2.0 will play a huge role.
